digital field ticketing

Our Case Studies show actionable results outlining the benefits real clients have experienced after integrating the Engage Mobilize platform into their daily operations.

Save Time

En Route Times dropped 24.5% on the Engage Mobilize Platform.

Challenge

A large E&P company had expressed concerns about a lack of visibility into their service work in the field, specifically water transport. They not only were paying for work time, but also drive times and had no way of tracking the accuracy of each ticket. They needed a way to see where their contracted drivers were in real-time, to see if they could  improve the efficiency of each job.

Solution

This E&P brought on the Engage Mobilize Platform, which instantly created transparency to where their service contractors were at any given moment.  From their centralized field dispatch, they were now able to schedule drivers more efficiently, optimize route planning and compare contractors side by side.

Results

Within 9 weeks of being live on the application with multiple service providers, the E&P saw en route times to their facilities drop by 24.5%. This led to a reduction in tank heights across the entire basin.  By providing complete transparency to both the E&P company and service contractor, both parties also realized behavioral changes that drastically reduced cost.  

Challenge

A service provider had the challenge of inputting their paper tickets into multiple systems. In only one field location 118 paper tickets per day were being input into a computer sheet to be uploaded and approved. Over a quarter of an employee’s day was inputting paper tickets. In addition, this process doesn’t  account for ticket errors, which have to be corrected later. They sought a way to streamline this process to reduce error rates, reduce the time needed for data entry, and reduce the time between jobs being performed and invoicing.

Solution

This company began digitizing their ticketing process with Engage Mobilize.  Each service that was ordered on the platform was approved digitally by their clients the same day. Instead of taking hours inputting tickets and fixing errors, they were able to quickly and efficiently correct and invoice signed tickets.  In addition, since the platform integrates with most invoicing and accounting software, the company was able to streamline their invoicing process as well through their payable system

Results

We analyzed the time it took one employee to input a single paper ticket into their system.  We tracked a total of 118 tickets. The total time it took the employee to input 118 tickets was 2.18 hours, which equates to 1.11 minutes per ticket.  The Engage solution eliminated this step COMPLETELY. Imagine what your employees’ could accomplish if they had an additional 2.18 hours each day to focus on other strategic areas of your business.

Inputting a single paper ticket takes 1.11 minutes EACH.  Going digital with Engage Mobilize eliminated this step all together

Reduce Your Costs

Water transport invoices were reduced by 8.5% with Engage Mobilize

Challenge

A large E&P company was seeking ways to reduce LOE cost, specifically cost involved with water transport. The E&P wanted more transparency into what their vendors were doing, to lower windshield time and increase the amount of water taken on each load.    

Solution

This E&P company began using the Engage Mobilize platform to order their water hauls.  The solution pushed the orders directly to their service provider and allowed them to track route times, water transport and even approve tickets quickly and efficiently.  Ultimately, this change allowed them to see a significant cost reduction on their invoices due to decreasing short hauls thus using less trucks.

Results

Our study analyzed invoice amounts from August of 2017 to January of 2018.  The data revealed that after implementing the Engage solution, water transport invoices were reduced by 8.5%.  Not only were the invoices reduced, but there was an increase in the water volumes per load, requiring less loads to be pulled overall.

Challenge

A small service provider was spending a significant amount of money on carbon copy paper tickets for their operations. In addition to the cost, the ticket books were tough to read, prone to damage, and were difficult to edit if a mistake was made.

Solution

By adopting the Engage Mobilize platform the service provider was able to transition to a completely digital solution from order of service to completion. Soon after, the company implemented the software to all aspects of its operation and completely stopped using paper tickets.

Results

This service provider had 11 trucks and was spending $184 per month for each truck on carbon copy paper tickets.  This equated to $2,024 per month total or $24,288 per year. By doing all their jobs digitally, this company was able to realize a massive savings per year in paper ticket costs while also reducing error rates and invoicing clients in a more timely fashion.

Going Digital with Engage Mobilize eliminated $24,288 per year in carbon copy ticket costs for one service provider.

Increase Your Productivity

Production enhancement jobs went from 2.2 jobs per day to 3.18 within the first 2 months with Engage Mobilize

Challenge

An E&P company was having issues with short haul volumes being transported from their well sites. Part of the problem was knowing exactly when to order services, and often times their service providers would come early, causing the short loads.  The operator needed a way to optimize their scheduling in order to increase water movement and lowering LOE.

Solution

This company began using the predictive scheduling component of the Engage Mobilize platform. Utilizing this feature allowed them to automatically schedule water hauls based on algorithms utilizing historical data. They no longer needed to manually schedule each service and were able to track exactly when their vendors arrived and completed the service.   

Results

Over five months, overall efficiency of transported water volumes were tracked. Results showed that water haul volumes had increased by 7.9% using Engage’s predictive scheduling model. This lead to a reduced number of required trucks and thus a reduction of total LOE cost.

Challenge

An E&P Company was looking for a way to maximize productivity for some of their production services. Their challenge was not having any visibility into their service contractor activity, thus not being able to accurately track travel and work times on location.  

Solution

The E&P company adopted the Engage Mobilize platform, providing real-time data for drive times, work times, and non-productive times. The Operator was able to strategically schedule crews/jobs based on location and availability.  In addition, to the scheduling and real time re-routing capability, the Operator saw behavioral changes in their service contractor’s activity that increased their overall productivity.

Results

Data was analyzed from a post Engage adoption timeframe and compared to a pre-adoption timeline. The data showed that the service company crews were doing on average 3.18 slick line jobs per day, compared to just 2.20 before implementation. This increase in wells serviced per day directly increased the quarterly production while lowering the operator’s cost per job by 9.6%.

Water haul volumes increased by 7.94 % with adoption of the Engage Mobilize platform

Improve Client Relations

Error rates on tickets from 33% to 5% with Engage Mobilize  

Challenge

A mid-sized service provider was concerned about the time and money spent to correct their rejected tickets generated in the field. Not only did these rejections drastically delay the time it took them to get paid, but it also wasted valuable time retracing the approval process. Rather than training crews, the company’s field supervisor would often have to drive back to the foremen for additional signatures. In addition, the ticket errors caused a major strain on their relationships with their E&P clients.

Solution

The service provider started working with their E&P clients to allow them to order services through the Engage platform. This functionality allowed the service company’s dispatch manager to easily push out jobs to their field technicians based on location and availability.  Since all pertinent information was digitally preloaded into the system, the amount of errors on tickets was reduced drastically.

Results

Prior to adopting the Engage Mobilize platform it was determined that as much as 33% of all tickets generated in the field were rejected. After five months of using the application, error rates on tickets had dropped to 5%. This reduction allowed for cleaner and more accurate tickets improving time value of money by invoicing faster, and improving the overall relationship between the client and customer.

Challenge

After the recent downturn a Service Contractor was looking to expand their business operations. The president of the company sought to acquire a competitive advantage to help his company out-perform the competition. The president was introduced to Engage Mobilize. The Company needed a digital solution for end-to-end chemical inventory management. Additionally, as a forward-thinking contractor, they wanted a mobile solution to capture and analyze data across their supply chain in real-time.

Solution

This Service Contractor approached Engage Mobilize in hopes that the Engage Mobilize platform could fundamentally change the way in which they managed their supply chain. To solve the problem, Engage implemented a QR coding inventory solution that tagged thousands of tanks at hundreds of well-site locations. Anytime an inventory transaction occurred, the appropriate tank was scanned and all relevant information was dialed into the Engage Mobilize native app via mobile phones.

Results

The move to digital has allowed the Service Contractor to leverage their own data to adapt more quickly than ever before. Utilizing their data to drive intelligent operations reduced the clerical error rate and eliminated the need for data re-entry.  Additionally it provided a customizable and accessible web-portal for their clients to access in real-time, providing 24/7 supply chain visibility. The functionality of the Engage Mobilize platform ultimately helped the Service Contractor land new business, significantly expanding their operations.

New clients attained by service provider by implementing the Engage Mobilize solution.