digital field ticketing

Our Case Studies show actionable results outlining the benefits real clients have experienced after integrating the ENGAGE platform into their daily operations.

Reduce Costs

Crude haul short loads reduced by 11% after implementing ENGAGE

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Challenge

Short loads have always been a pain point for operators. A less than full load not only limits productivity, but fees are often added by haulers for short loads, which increases the cost of these jobs. Because of this, a close eye is always kept on the percentage of short loads for liquid transport.

Solution

ENGAGE’s order to cash solution was identified as a platform that provided the functionality to address their challenges. The operator pushes their SCADA data and other production information into ENGAGE’s predictive algorithms, and based on predetermined parameters set by the operator, jobs are automatically scheduled for pick up and sent to their haulers in real-time. Both the operator’s operational control center and the hauler’s dispatch managers can view their scheduled orders, current jobs and pending tickets, allowing for optimal planning and management.

Results

In the four months prior to ENGAGE, 32% of all crude hauls resulted in a short load (loads under 180 barrels), however this number decreased to 21% by using ENGAGE. As a result, the cost savings for this E&P on their crude hauls has been significant.

Challenge

A large E&P company was seeking ways to reduce LOE cost, specifically cost involved with water transport. The E&P wanted more transparency into what their vendors were doing, to lower windshield time and increase the amount of water taken on each load.

Solution

This E&P company began using the ENGAGE platform to order their water hauls.  The solution pushed the orders directly to their service provider and allowed them to track route times, water transport and even approve tickets quickly and efficiently.  Ultimately, this change allowed them to see a significant cost reduction on their invoices due to decreasing short hauls thus using less trucks.

Results

Our study analyzed invoice amounts over a six month period. The data revealed that after implementing the ENGAGE solution, water transport invoices were reduced by 8.5%.  Not only were the invoices reduced, but there was an increase in the water volumes per load, requiring less loads to be pulled overall.

Water transport invoices were reduced by 8.5% with ENGAGE

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Going Digital with ENGAGE eliminated $24,288 per year in carbon copy ticket costs for one service provider

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Challenge

A small service provider was spending a significant amount of money on carbon copy paper tickets for their operations. In addition to the cost, the ticket books were tough to read, prone to damage, and were difficult to edit if a mistake was made.

Solution

By adopting the ENGAGE platform the service provider was able to transition to a completely digital solution from order of service to completion. Soon after, the company implemented the software to all aspects of its operation and completely stopped using paper tickets.

Results

This service provider had 11 trucks and was spending $184 per month for each truck on carbon copy paper tickets.  This equated to $2,024 per month total or $24,288 per year. By doing all their jobs digitally, this company was able to realize a massive savings per year in paper ticket costs while also reducing error rates and invoicing clients in a more timely fashion.

Increase Productivity

Average Barrels per Load Increased 8% with ENGAGE for Water Hauls

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Challenge

Today, operators lack the real-time tools to schedule their water hauls at the optimal time, and then have limited visibility to ensure that the pickups happen exactly as scheduled. The lack of an automated solution makes it difficult to maximize the number of barrels per haul and results in more short loads, costing operator’s money. One E&P company expressed these concerns and set off to find a solution.

Solution

ENGAGE’s order to cash solution was identified as a platform that provided the functionality to address their challenges. Information such as locations, cost centers and production data were passed into the ENGAGE system, so jobs could be predictively scheduled with the correct information in near to real-time. Water hauls are now scheduled at optimal times to maximize the volume of barrels pulled from a tank. Both the operator’s operational control center and the hauler’s dispatch managers can view their scheduled orders, current jobs and pending tickets, allowing for better planning and management.

Results

This study analyzed the first seven months that this operator was on the ENGAGE platform. Using data from over 45,000 tickets and 6.1 mil barrels transported, results showed a positive increase each month. The increase in barrels per load means that fewer trucks are needed to haul the same amount of water.

  • The average barrels per load increased 8% from 129 bbls to 140 bbls in just 7 months
  • Estimated 3,625 fewer trucks dispatched annually resulting in 112,385 fewer miles driven

Challenge

Today, operators lack the real-time tools to schedule their liquid hauls at the optimal time, and then have limited transparency to ensure that the pickups happen exactly as scheduled. The lack of an automated solution makes it difficult to maximize the number of barrels per haul and results in more short loads, costing operator’s money. One E&P company expressed these concerns and set off to find a solution.

Solution

ENGAGE’s order to cash solution was identified as a platform that provided the functionality to address their challenges. The operator pushes their SCADA data and other production information into ENGAGE’s predictive algorithms, and based on predetermined parameters set by the operator, jobs are automatically scheduled for pick up and sent to their haulers in real-time. Both the operator’s operational control center and the hauler’s dispatch managers can view their scheduled orders, current jobs and pending tickets, allowing for optimal planning and management.

Results

This study analyzed the last four months of crude hauls prior to ENGAGE, and then measured the difference after implementing ENGAGE’s predictive scheduling and automated dispatch solution over the next four months.
•Using data from over 8,000 tickets, the average barrels per load increased from 184 bbls to 194 bbls using ENGAGE.

Using ENGAGE’s Predictive Scheduling, the average barrels per load increased from 184 bbls to 194 bbls for Crude Hauls

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Production enhancement jobs went from 2.2 jobs per day to 3.18 within the first 2 months with ENGAGE

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Challenge

An E&P Company was looking for a way to maximize productivity for some of their production services. Their challenge was not having any visibility into their service contractor activity, thus not being able to accurately track travel and work times on location.

Solution

The E&P company adopted the ENGAGE platform, providing real-time data for drive times, work times, and non-productive times. The Operator was able to strategically schedule crews/jobs based on location and availability.  In addition, to the scheduling and real time re-routing capability, the Operator saw behavioral changes in their service contractor’s activity that increased their overall productivity.

Results

Data was analyzed from a post ENGAGE adoption timeframe and compared to a pre-adoption timeline. The data showed that the service company crews were doing on average 3.18 slick line jobs per day, compared to just 2.20 before implementation. This increase in wells serviced per day directly increased the quarterly production while lowering the operator’s cost per job by 9.6%.

Save Time

Error rates on tickets from 33% to 5% with ENGAGE

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Challenge

A mid-sized service provider was concerned about the time and money spent to correct their rejected tickets generated in the field. Not only did these rejections drastically delay the time it took them to get paid, but it also wasted valuable time retracing the approval process. Rather than training crews, the company’s field supervisor would often have to drive back to the foremen for additional signatures. In addition, the ticket errors caused a major strain on their relationships with their E&P clients.

Solution

The service provider started working with their E&P clients to allow them to order services through the ENGAGE platform. This functionality allowed the service company’s dispatch manager to easily push out jobs to their field technicians based on location and availability.  Since all pertinent information was digitally preloaded into the system, the amount of errors on tickets was reduced drastically.

Results

Prior to adopting the ENGAGE platform it was determined that as much as 33% of all tickets generated in the field were rejected. After five months of using the application, error rates on tickets had dropped to 5%. This reduction allowed for cleaner and more accurate tickets improving time value of money by invoicing faster and improving the overall relationship between the client and customer.

Challenge

A service provider had the challenge of inputting their paper tickets into multiple systems. In only one field location 118 paper tickets per day were being input into a computer sheet to be uploaded and approved. Over a quarter of an employee’s day was inputting paper tickets. In addition, this process doesn’t account for ticket errors, which have to be corrected later. They sought a way to streamline this process to reduce error rates, reduce the time needed for data entry, and reduce the time between jobs being performed and invoicing.

Solution

This company began digitizing their ticketing process with ENGAGE.  Each service that was ordered on the platform was approved digitally by their clients the same day. Instead of taking hours inputting tickets and fixing errors, they were able to quickly and efficiently correct and invoice signed tickets.  In addition, since the platform integrates with most invoicing and accounting software, the company was able to streamline their invoicing process as well through their payable system.

Results

We analyzed the time it took one employee to input a single paper ticket into their system.  We tracked a total of 118 tickets. The total time it took the employee to input 118 tickets was 2.18 hours, which equates to 1.11 minutes per ticket.  The ENGAGE solution eliminated this step COMPLETELY. Imagine what your employees’ could accomplish they had an additional 2.18 hours each day to focus on other strategic areas of your business.

Inputting a single paper ticket takes 1.11 minutes EACH.  Going digital with ENGAGE eliminated this step all together

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Imagine how a digital workflow can impact your business

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