Eliminating redundant approval processes, and automating approvals or disputes, accelerates accounts receivables. Having visibility into your people not only optimizes performance, reducing non-productive time (NPT), but also makes it easier to manage and schedule jobs throughout the day. More visibility into field personnel increases safety, and real-time tracking and communication can save lives if accidents do occur. Less drive time means reduced emissions, maintenance and repair costs for your assets.
Reduce DSO
Real-time Field Visibility
Increase Safety
Route Optimization
E-ticketing
ENGAGE’s E-ticketing platform is a foundational piece to optimize workflow management in the field. Our multi-tiered solution, which includes both a web and mobile application, interfaces with operators, their suppliers, and additional parties who impact each field ticket. Companies can schedule, track, and approve field tickets seamlessly as the jobs take place. Holding the approval process at the operational level along with any dispute by exception accelerates the order to cash and optimizes the invoicing and payment process for accounting teams and the vendor community.
Lower Errors Rates & Disputes
Our field management tool is a single source of truth for both service providers and the companies ordering the work. Our multi-interface solution provides visibility to each side of the transaction, reducing the amount of disputes and errors that occur from manual inputs.
Error rates on tickets were reduced from 33% to 5% with ENGAGE
Eliminate Paper Tickets
How much are you spending on carbon copy booklets? Going Digital with ENGAGE eliminated $24,288 per year in carbon copy ticket costs for one service provider.
Automate Scheduling & Dispatch
Our digital ticketing technology centralizes the scheduling and dispatch process, making it easier to communicate with employees and contractors. Our platform can also interface with the companies requesting the work and can predictively schedule out repeatable work.
Competitive Advantage
ENGAGE’s transparent software creates mutual integrity and makes it easier for operators to transact with you. This creates a competitive advantage against companies that have guarded, manual workflows.
Client Benefits
Customizable E-forms
Clients can create customizable digital forms to coincide with tickets and compliance documentation requiring their service providers or internal technicians to complete when submitting a job ticket. Centralizing all the required forms and information reduces the administrative burden, streamlines audits, and ensures that operators are being provided the correct documentation for all services.
Real-time Tracking
Our solution utilizes GPS functionality from mobile devices to track work being completed in the field. Geo-fencing technologies (virtual geographic boundaries that timestamp when people or assets enter/leave a worksite, warehouse or other important locations) help provide additional data for compliance and audit, safety and other operational metrics.
Offline Capabilities
Our mobile application works both on and off the connected grid by caching localized edge data to the device or tablet, allowing field operators to complete jobs in remote locations. All pertinent job information will store in the mobile device and sync to cloud services when reconnected.
Data Analytics & Reporting
Access to pertinent information is critical to the success of any business. By leveraging robust modeling tools, we create real-time data analytics that empower your people to make better business decisions and scale with confidence.
Compliance & Audit
Health and safety is paramount to any company, however, reporting and compliance can be burdensome. With ENGAGE, critical data points and images can be captured allowing you to streamline your compliance and audit reporting and record management. Having access to these edge data points can be key for root cause analysis and for de-risking legal or insurance consequences if accidents do occur. ENGAGE clients enact this modern geo-location approach to validate activity when working with OSHA or other regulatory bodies after an incident.
Automated Re-order
Most companies do not have real-time visibility into their inventory and lack tools to automate their reordering process. By using ENGAGE’s inventory management and tracking tools, we streamline the reordering process allowing more accurate accounting, reporting, and inventory management.
More Features
E-signatures
Approve tickets and BOLs in real-time with E-signatures directly on your device or tablet. This eliminates the pain of chasing down signatures and substantially speeds up the ticket and approval process for invoicing.
QR Code Generator
Our platform’s built-in QR code generator manages inventory volumes, locations, and algorithmic re-order points. QR-Codes also allow users to identify specific locations, equipment, and reference historical location data with ease.
Batch Processing
Approving each ticket individually wastes time and money. Our batch processing system allows you to audit and approve groups of tickets customized to your business parameters.
E-BOL
Creating BOLs directly through our platform will identify material quantities at field locations and eliminate extra work. Predictable product depletion schedules will streamline your field ticketing process, track reorder points, increase your workflow efficiency, and maximize product optimization.
SOC Compliant
ENGAGE is SOC 2 Type I compliant in the categories of security, processing integrity, availability, and confidentiality. These are an agreed-upon procedure of standards set forth by the American Institute of Certified Public Accountants and are designed to measure how well a service organization conducts and regulates data.
Security
Your data security is paramount. ENGAGE partners with Amazon Web Services cloud-based replica databases to keep proprietary data secured.